Privacy Policy for Pawfect Training Academy
Privacy Policy for Pawfect Training Academy
Last updated: 28 February 2025
Pawfect Training Academy (“the Academy”, “we”, “our”, “us”) is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, store, and safeguard your personal data in compliance with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and all other applicable data protection laws.
By engaging with Pawfect Training Academy, you acknowledge that you have read, understood, and consent to the collection, processing, and storage of your data as outlined in this policy.
If you have any questions or concerns regarding your personal data, please contact us at training@pta.dog.
1. Data Controller
Pawfect Training Academy is the Data Controller of your personal data and is responsible for ensuring that your information is processed lawfully, fairly, and transparently in accordance with applicable data protection laws.
For any enquiries regarding your personal data, you can contact us at:
📧 Email: training@pta.dog
2. Information We Collect
We collect personal data in various ways, including when you book training sessions, visit our website, or communicate with us. The types of data we collect include:
Personal Data:
- Identity Data: Name, email address, telephone number.
- Dog Information: Dog’s name, breed, age, behavioural history.
- Transaction Data: Payment details (processed through third-party providers).
- Communication Data: Any correspondence, emails, or support requests.
Technical Data (Website Usage):
- IP address and device information.
- Cookies and tracking technologies to monitor site traffic and improve user experience.
We only collect the minimum necessary personal data required to provide our services.
3. Lawful Basis for Processing
We use your information for various purposes, including but not liWe process personal data only when legally justified under UK GDPR. The lawful bases we rely on include:
- Performance of a Contract: To provide you with training services, process bookings, and communicate with you.
- Legitimate Interest: To improve services, ensure website security, and handle enquiries.
- Legal Obligation: To comply with legal or regulatory requirements.
- Consent: For marketing communications (you can withdraw consent at any time).
4. How We Use Your Data
We process your personal data for the following purposes:
- To provide and manage our services – including booking confirmations, training materials, and customer support.
- To process payments securely – through trusted third-party providers.
- To send marketing communications – if you opt-in to receive updates on new services and promotions.
- To improve our website – through analytics and performance monitoring.
We do not sell or rent your personal data to third parties.
5. Cookies and Tracking Technologies
We use cookies and similar technologies to:
- Enhance website functionality.
- Analyse site performance.
- Provide personalised user experiences.
You can manage cookie preferences in your browser settings. Disabling cookies may affect certain site features.
For more details on cookies and how to control them, visit AboutCookies.org.
6. Third-Party Data Sharing
We may share your personal data with third-party service We may share personal data with trusted third-party providers strictly for service delivery purposes. These include:
✔ Payment Processors:
- SumUp, Square, Stripe (for secure payments – no card details stored on our systems).
✔ Email and Marketing Platforms:
- Used only with your consent for email marketing campaigns.
✔ Analytics & Security Services:
- Google Analytics (website traffic monitoring).
- Cloud-based data storage providers (for secure storage).
All third-party providers are contractually required to comply with GDPR and protect your data securely.
You can review their privacy policies here:
7. Data Security Measures
We implement robust security measures to protect your data against unauthorised access, loss, or misuse. These include:
✔ SSL encryption for secure data transmission.
✔ Access controls to limit data access to authorised personnel only.
✔ Regular security audits to identify and mitigate risks.
While we take all reasonable steps to safeguard your data, no system is 100% secure, and we advise users to take their own precautions when sharing personal data online.
8. Data Retention Policy
We only retain your personal data for as long as necessary for the purposes outlined in this policy.
- Client records: Retained for up to 7 years (to comply with tax and legal requirements).
- Marketing data: Retained until you opt out (unsubscribe at any time).
- Website analytics: Retained for up to 12 months for performance monitoring.
If you request deletion of your data, we will permanently erase your records, unless required to retain them for legal reasons.
9. Your Data Protection Rights
Under UK GDPR, you have the following rights:
- Right to Access: Request a copy of the data we hold about you.
- Right to Rectification: Correct inaccurate or incomplete data.
- Right to Erasure (Right to Be Forgotten): Request deletion of your data.
- Right to Restrict Processing: Limit how we process your data.
- Right to Object: Stop processing based on legitimate interests (e.g., marketing).
- Right to Data Portability: Receive your data in a structured, machine-readable format.
To exercise any of these rights, please contact training@pta.dog. We will respond within one month as per GDPR guidelines.
If you are not satisfied with our response, you have the right to lodge a complaint with the UK Information Commissioner’s Office (ICO) at:
📍 Website: www.ico.org.uk
📞 Helpline: 0303 123 1113
10. International Data Transfers
All personal data is stored and processed within the UK and EEA (European Economic Area). If data is transferred outside the UK/EEA, we ensure that:
- The recipient country has adequate data protection laws OR
- We use Standard Contractual Clauses (SCCs) for secure transfers.
11. External Links
Our website may contain links to third-party sites. We are not responsible for their privacy policies and advise you to review their terms before providing personal data.
12. Updates to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in laws, services, or internal processes. The latest version will always be available on our website.
If significant changes occur, we will notify you via email where appropriate.
13. Contact Us
If you have any questions, concerns, or data requests, please contact:
📧 Email: training@pta.dog
🌐 Website: www.pta.dog
